Booking & cancellation policy

Paying

No payment is taken online. You pay at reception after your treatment by cash or MoMo.

Changes and cancellations

You can change or cancel free of charge up to 24 hours before your appointment, using the link in your confirmation or on WhatsApp.

Late arrivals and missed appointments

If you arrive late, your treatment may be shortened so the next guest is not kept waiting. Guests who miss appointments without notice may be asked to confirm future bookings by phone.

Privacy

We use your name, phone number and notes only to manage your booking and send reminders. [Full privacy notice in line with Ghana’s Data Protection Act, 2012 — to be supplied.]