Spa FAQ: booking, prices & what to expect
Still unsure? Ask us on WhatsApp.
Do I pay when I book?
No. You pay at reception after your treatment — cash or MoMo.
How early should I arrive?
Fifteen minutes before, so you can settle in with a cup of tea.
Can I change or cancel?
Yes, free of charge up to 24 hours before, from the link in your confirmation or on WhatsApp.
What if I’m running late?
Message us on WhatsApp. Late arrivals may have a shorter treatment so the next guest isn’t kept waiting.
Can I choose a female therapist?
Yes — choose a therapist when you book, or tell us in the notes.
Is massage safe during pregnancy?
Our prenatal massage is designed for the second and third trimesters. Please check with your doctor first.
What should I wear?
Anything comfortable. We provide robes, towels, slippers and disposable underwear where needed.
How do gift vouchers work?
Request one online, then pay and collect at reception. Vouchers are valid for 12 months.